Acts of Faith Gifts

Our Return Policy

Your satisfaction is our goal. We go to great lengths to ensure you get the merchandise that you ordered. We understand some customers have hesitations about the remote nature of online shopping, and we’ll do everything we can to provide products we truly think you’ll enjoy. We offer the following 100%

Satisfaction Guarantee:

No restocking fee on all items except for oil paintings
100% refund on the merchandise purchase price
Offer valid for 15 days after delivery

What do you have to do to take advantage of this offer?

Your purchased merchandise must be returned with all tags attached
Your return or exchange must be received within 15 days
Your return must be requested by phone at (210) 497-4438 (details below)
You pay delivery and return shipping costs

Address the package to:

Acts of Faith Gifts
20505 Wind Springs
San Antonio , TX 78258

Note that some items are sold with promotional Free Shipping programs. You will be responsible for the actual delivery and return shipping fees incurred to transport your merchandise.

Our 100% guarantee ensures that every item you purchase at Acts of Faith Gifts meets your standards. If you are not 100% satisfied with your purchase, you may return merchandise with all tags attached within 15 days for an exchange or refund.

Returns & Exchanges

We do everything we can to make ordering online simple. And that includes returns. Per our 100% Satisfaction Guarantee, you may return any item for up to 15 days after delivery. Simply call us at (210) 497-4438 , Mon.-Fri. ( 9am to 7pm , CST) or email us at gifts@actsoffaithgifts.com . You will be issued a “Return Authorization Number” (RAN). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.

Refunds

As soon as your return is received, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. If this fails, we will issue a manual check to your billing address.

We strongly urge you to use certified or insured mail, as we cannot be responsible for items lost in the mail.

PLEASE ALLOW 2-3 WEEKS FOR US TO RECEIVE AND PROCESS YOUR RETURN.

We will refund the value of the item returned and any sales taxes that you were charged. Sorry, shipping and handling charges are non-refundable, as are customs fees and tariffs on international shipments.

If you request an exchange for an item(s), standard-shipping rates will apply to the re-shipment. The shipping and handling will be assessed on the reshipment and this amount will be billed to the original credit card used in the purchase, unless otherwise requested. There will be no charge if we have shipped the wrong item or it is defective. All return item(s) must be in original condition with all tags attached and in original packaging.

Special Return Policy on Select Items

We cannot guarantee that select items will be in stock for immediate delivery, and cannot be held responsible for manufacturers’ delivery delays. If accepted, oil paintings returned will be subject to a 20% re-stocking fee.